Refund policy

Last updated: 11 November 2026

Every item in this store is a digital file you download straight after checkout. Nothing is posted, so there is nothing to return.

Refunds

Because the files reach you instantly and cannot be given back once downloaded, all sales are final. We cannot refund a change of mind, buying the wrong design, or your machine or software being set up differently from ours.

When we will put it right

Contact us within 14 days of your order, with your order number and what went wrong, if a file is faulty, damaged or will not open; if you were charged more than once for the same order; or if your download link never worked and we could not fix it. We will send working files or refund you in full.

Before you buy

Check that your cutting machine and its software can open SVG and PNG files. Every product page says exactly what is in the download.

Your rights

Nothing here takes away any right you have under the consumer law that applies where you live.